Return Policy
Elsie London
Last updated: February 22, 2026
By placing an order on our website, you explicitly agree to the terms outlined in this Return & Refund Policy.
Due to the international nature of our fulfillment process, specific return conditions apply.
1. General Conditions
All orders are shipped from our international fulfillment partner.
By completing your purchase, you acknowledge that:
Returns are not free of charge
Items must be returned to our designated warehouse in Asia
International return shipping costs, customs duties, and clearance fees are the sole responsibility of the customer
Return shipping costs typically range between $10 and $50 USD, depending on location and carrier
International returns may take several weeks
We do not offer prepaid return labels.
2. Return Eligibility
To qualify for a return:
A return request must be submitted within 14 days of confirmed delivery
Items must be unused, unworn, unwashed, undamaged, and in original condition
Original tags and packaging must remain attached
Items may only be tried on for sizing purposes
Returns sent without prior approval will not be accepted
We reserve the right to refuse returns that do not meet these standards.
Orders intentionally placed in multiple sizes, colors, or variations with the intent to return part of the order may be refused at our discretion.
3. International Return Requirement
All approved returns must be shipped to our designated warehouse in Asia.
The customer is fully responsible for:
International shipping costs
Customs clearance fees
Import taxes
Any additional carrier charges
Failure to pay customs duties may result in the package being rejected. Rejected packages are not eligible for a refund.
We strongly recommend insured and trackable shipping. We are not responsible for:
Lost packages
Delayed transit
Customs delays
Carrier-related damage
Refunds will only be processed once the item is physically received and inspected at our warehouse.
4. Shipping & Delivery Timeframe
Our standard shipping timeframe may take up to 30 days depending on destination and external logistics factors.
A full refund for non-delivery can only be considered once:
30 days have passed since shipment, and
The carrier tracking confirms non-delivery
Delays caused by customs, postal services, force majeure events, peak seasons, or carrier disruptions do not automatically qualify for refunds.
5. Refund Conditions
Refunds are only issued when:
The returned item is physically received at our warehouse
The product passes inspection
The item complies with all return conditions
Original shipping fees are non-refundable.
Refunds are issued to the original payment method only.
Please allow up to 14 business days after inspection for refund processing.
We reserve the right to deduct:
Shipping costs not previously paid
Customs handling charges
A restocking fee (if applicable)
Any depreciation in value due to handling beyond reasonable fitting
6. Non-Returnable Situations
Refunds will not be granted for:
Incorrect size selection by the customer
Change of mind
Slight color or shade differences due to photography, lighting, or screen display
Minor stitching variations or manufacturing tolerances
Refused deliveries
Incorrect shipping address provided by the customer
Packages marked as delivered by tracking
Proof of delivery provided by the carrier is considered valid fulfillment proof.
7. Fraud & Abuse Prevention
Elsie London reserves the right to:
Refuse returns in cases of suspected abuse or policy manipulation
Deny refunds where inconsistent, suspicious, or fraudulent activity is detected
Request additional verification before approving a return
We actively monitor return patterns and chargeback activity.
8. Partial Refund Alternative
Due to high international return shipping costs, we may offer partial refunds as a customer-friendly alternative to returning the product.
Partial refunds are discretionary and do not constitute an admission of fault.
9. Liability Limitation
Elsie London shall not be held liable for:
Indirect or consequential losses
Delivery delays outside of our control
Carrier or customs errors
Return shipments lost in transit
Our maximum liability is limited to the original purchase price paid.
10. Contact
For return requests:
Email: info@elsie-london.com